Question 1

How does booking work?

Accepted Answer

Browse sitters in your city, review profiles and ratings, and send a request for your preferred dates. The sitter confirms the stay, and then you complete the booking.

Question 2

Can I cancel a booking?

Accepted Answer

Yes. Cancellation rules depend on the service type and timing, and the details are shown with the booking and in the Terms of Use.

Question 3

What if my pet gets sick during the stay?

Accepted Answer

Your sitter should contact you right away so you can decide on the next step together. For emergencies, we recommend agreeing on a vet and emergency contact in advance.

Question 4

How do reviews work?

Accepted Answer

After each completed booking, you can leave a review and a rating from 1 to 5 stars. Reviews are public and help other owners choose with confidence.

Question 5

Can I visit my pet during the stay?

Accepted Answer

Of course. Arrange visits directly with the sitter. Many sitters are happy to send daily photo or video updates too.

Question 6

How do I become a sitter?

Accepted Answer

Create an account, complete your profile, add photos, and describe your experience. Our team reviews each application and gets back to you within a few business days.

Question 7

How does verification work?

Accepted Answer

Before a profile goes live, we review key profile details, identity, and relevant experience information. Verified sitters receive a clear trust badge on PetPark.

Question 8

How much can I earn?

Accepted Answer

It depends on your location, services, and pricing. Earnings vary by city, number of bookings, and rates. You set your own prices.

Question 9

Which payment methods are available?

Accepted Answer

Card payments (Visa and Mastercard), Apple Pay, and Google Pay. Availability may depend on active platform integrations in your market.

Question 10

What is PetPark’s commission?

Accepted Answer

PetPark charges a 10% commission on each booking. Creating and using an account is completely free.

Question 11

How does PetPark help keep pets safe?

Accepted Answer

PetPark uses profile verification, user reviews, and support for booking-related issues. Before confirming a booking, we recommend checking the profile carefully and reviewing service details.

Question 12

Is my data secure?

Accepted Answer

We use technical and organizational safeguards, we do not sell personal data to third parties, and we follow GDPR rules.

Question 13

Which cities is PetPark available in?

Accepted Answer

Right now we are available in Zagreb, Rijeka, Split, Osijek, Zadar, Pula, Dubrovnik, Karlovac, Varaždin, and Šibenik. More cities are coming.

Question 14

Is there a mobile app?

Accepted Answer

A mobile app is in progress. For now, the website is fully optimized for mobile devices.

Frequently asked questions

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