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PetPark support

We are here. Let’s talk.

Have a question, a suggestion or a problem to report? Send us a message and we will reply as soon as possible.

A moment shared with a pet — illustrative photo
It is easier together.

Email

info@petpark.hr

Address

Rijeka, Croatia

Support response

Send a message using the form. We will show its delivery status immediately, and support will reply after reviewing your request.

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Frequently asked questions

How do I register as a sitter?

Register as a provider and enter your registered business name and Croatian OIB. For Slovenia, enter your tax and registration numbers. Your profile becomes public after we check the business in the official registry. We do not ask for an ID document, selfie or certificates.

Does PetPark charge a commission?

PetPark’s commission is 10% of the confirmed service price and is deducted from the provider. No additional commission is charged to the owner. PetPark pays the card processing fee (Stripe) from its commission. Example: the owner pays €30, PetPark’s commission is €3, and the provider retains €27. Registration and browsing are free.

How does payment work?

Bookings arranged through PetPark must be paid by card through Stripe before the service starts. Cash or payments outside PetPark do not replace this requirement. Card payment through Stripe is active. Pay in an accepted booking after the total price is confirmed, The provider must have a ready Stripe account before a booking can be accepted or paid. Start a new payment at least 35 minutes before the booking begins. The Stripe link lasts up to 45 minutes; payment must finish before the link expires and the service begins. Select payment in your booking and complete the card payment on Stripe’s checkout page. The final amount is shown before you pay.

What if the provider cancels my booking?

Standard cancellation: full refund at least 48 hours before the start, 50% from 24 to less than 48 hours, no standard refund less than 24 hours before the start. Provider cancellation: full refund. An unstarted service is always fully refundable within 14 days of payment; this takes priority over the 48/24-hour rules. Statutory rights take precedence; requests after the service starts are reviewed individually. Commission is refunded proportionally. Stripe does not return its original processing fees; PetPark bears that cost.

How can I contact support?

Use the form above or email info@petpark.hr.